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- General Questions
- What are your shipping rates?
- OxiClean® with blue crystals
- OxiClean® Multi-Purpose Stain Remover
- Orange Glo® Wood Cleaner & Polish
- Kaboom Shower, Tub & Tile Cleaner
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Where can I purchase your products off-line?
Our products are also available at retail
stores or by phone. Place an order by telephone by calling 1-800-781-7529,
Monday - Friday, from 9:00 AM to 5:00 PM (ET).
Does Church & Dwight Co., Inc. test its products on animals?
We seek to use only materials already known to be safe, and we avoid animal testing whenever complete and satisfactory information exists to show that our products are safe. As a result of these policies, animal testing has become a last resort, and Church & Dwight has experienced considerable success avoiding such testing.
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Why did you change the formula?
We’re always looking to enhance our products to better serve our customers and
we saw this as an opportunity for OxiClean to work even better on more types
of stains such as greasy stains, grass, and more. Patent pending technology
now helps the active Oxygen target surfaces and stains.
What stains does it work better
on?
The New Formulation works better on the following specific stains
(and more):
- Grass
- Mustard
- Spaghetti Sauce
- Foundation (Makeup)
- Soy Sauce
- Salad Dressing
- Other greasy/oily based-stains
Why does the new Oxi have a smell?
The new formula contains additional stain fighting
ingredients, which have a naturally occurring fragrance.
Why does it suds more?
The new formula contains additional stain fighting
ingredients that cause suds to form.
What purpose do the suds have?
The stain fighting ingredients that form suds
in water will help remove even more stains like grass and grease.
Can I still use it on my clothes, carpets,
laundry etc?
New OxiClean can be used on all the same surfaces
and stains as Original OxiClean (and more!).
With a different formula, should I use less/more?
In general, only small changes have been made
to the usage directions. Please read the label directions for specific
changes.
What temperature water do I mix it with?
OxiClean works better and quicker in warmer water. Remember:
the hotter the water, the better. However, please read and follow clothing,
carpet, or surface manufacturer’s care instructions for apropriate water temperature.
If the surface calls for cool water, mix the solution, as usual, in hot water,
then allow solution to cool to the apropriate temperature.
Should I use less in my front-loading machine?
This formulation could add to your suds level,
so let the suds level be your guide. If this formula is creating
more suds in your front-loading machine, you will need to reduce
the amount being used. Follow your machine manufacturer’s guidelines.
Will the blue crystals dye my clothes/ carpet
etc?
No. The blue crystals are water-soluble and will
not create stains or dye clothes & carpet.
Is it safe to use in septic systems?
Yes.
How long is the solution active once mixed?
The solution is active for 6 hours once mixed.
Dispose of unused solution in a drain, disposal or toilet.
My washer instructions recommend that any
laundry additive be placed in the bleach dispenser. Can I add OxiClean
crystals this way?
Not in the crystal form. Dissolve 1 scoop of crystals in
warm to hot water, then add the solution to the dispenser.
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OxiClean® Multi-Purpose Stain Remover
What is OxiClean?
OxiClean is a Multi-Purpose Stain Remover in a powder form, that
is activated when added to warm or hot water. Oxygen is released,
that targets the stains, rather than fabrics, removing many tough
stains on clothing, carpet, and other water washable surfaces.
Is OxiClean safe for the environment?
OxiClean is readily degradable in the environment. When it is through
with a job, it breaks down into water, oxygen, and soda ash. OxiClean
mixes with ordinary water and uses the tremendous cleaning power
of oxygen to remove stains. There are no toxic fumes. OxiClean will
do no harm to our lakes and streams. Like all cleaning products,
however, it is not to be ingested.
Can I store OxiClean in a sealed container
once I have diluted it with water?
NO. OxiClean solution cleans with the power of oxygen, which is
released as it works. After mixing, always keep the mixed OxiClean
solution in an open container or a container that has a small opening
in it (like the OxiClean mixing bottle). Sealed containers will
leak or expand, sometimes causing the container to burst. Discard
extra solution in drain or toilet after use. OxiClean powder (unmixed
crystals) should be kept sealed and in a dry location.
How long will OxiClean continue working
after I mix it with water?
As with OxiClean with blue crystals, the cleaning strength of OxiClean
will remain active for 6 hours after mixing. Dispose of unused solution
after 6 hours by pouring into a drain or toilet.
Will OxiClean fade my colored clothing?
OxiClean is color safe. However, not all clothing is colorfast.
OxiClean is much safer for colored fabrics than other laundry additives
like chlorine bleach. Always remember to test for colorfastness
in an inconsipcuous area before using the product. Remember, white
actually contains all colors and thus should be tested for colorfastness
the same as other colors. Think about what happens when white light
passes through a prism...it is broken into the colors of the rainbow.
For best safety, add all powders to water before adding fabrics.
What does OxiClean work best on?
OxiClean works wonders for organic stains like wine, juice, coffee,
food, pet messes and more.
Is OxiClean safe to use in my septic tank?
Yes it is safe.
How do I use OxiClean in my laundry?
Use one scoop per load in an automatic washing machine or up to
four scoops more for extra tough stains. OxiClean should be added
to the washing machine with the detergent (prior to adding clothes)
when filling with hot or warm water. If washing in cold water, dissolve
the OxiClean crystals first in about 16 oz. of hot tap water and
then add to machine.
My washer instructions recommend that any
laundry additive be placed in the bleach dispenser. Can I add OxiClean
crystals this way?
Not in the crystal form. Dissolve 1 scoop of crystals in warm to
hot water, then add the solution to the dispenser.
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Orange Glo® Wood Cleaner & Polish Questions
What does Orange Glo work best
on?
Orange Glo works best on non-wax wood surfaces. It cleans, polishes,
protects, hides minor scratches repels dust and protects against
moisture, while leaving a lasting fresh scent of oranges.
How does Orange Glo restore wood finishes?
Orange Glo is made with pure orange oil that acts as a solvent to
cut through grease and grime. As it works, it is actually absorbed
into finished wood surfaces to replace lost oils.
Do I need to dilute Orange Glo to use it?
Not at all... Orange Glo comes ready to use.
How do I best use Orange Glo to renew wood
surfaces?
Apply Orange Glo evenly onto your finished wood surface by spraying
on a soft cloth. Be careful not to use too much. Let stand for 30
seconds then wipe off the excess with a soft, dry cloth. Re-apply
after several hours to give a deeper finish.
Will Orange Glo help my outdoor-wooden furniture?
Orange Glo will deep clean and condition any finished, non-wax wood
as well as remove minor scratches, and nicks. It works well on sun-bleached
outdoor furniture, making it look almost new.
Can I use Orange Glo on my wood floors?
Orange Glo Wood Cleaner & Polish is not recommended for use on floors
because it may make them slippery. Instead, we recommend Orange
Glo Wood Floor Polish & Cleaner for all your wood floor cleaning
needs. See product description to learn more or purchase online.
How can I remove sticky labels
from glass and other hard surfaces?
Spray Orange Glo® Wood Cleaner & Polish on the sticky label and
let stand for 1-2 minutes. Rub clean with a sponge. Repeat if necessary.
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Kaboom Shower, Tub & Tile Cleaner
What is the active ingredient
in Kaboom Shower Tub & Tile?
A proprietary organic acid salt.
Does Kaboom Shower Tub & Tile
contain acid?
No.
Is Kaboom Shower Tub & Tile
acid based?
It does not use a true acid, but an acidified salt that is more
gentle than a true acid.
Does Kaboom Shower Tub & Tile
have any toxic fumes?
No.
Is Kaboom Shower Tub & Tile
toxic?
While the product does not produce toxic fumes, Kaboom is toxic
if ingested
Is Kaboom ammonia and phosphoric
acid free?
Yes.
Does Kaboom Shower Tub & Tile
have any bleach in it?
No - and as the label says, never mix an acidic product with bleach
as dangerous fumes will result.
How do I best apply the product
on a vertical surface?
Foam an area, scrub, rinse, then move to another area. Do not let
the product dry onto a surface
Is Kaboom Shower Tub & Tile
corrosive?
Mildly so.
Is Kaboom Shower Tub & Tile
septic safe?
Yes, when used according to directions.
What type of surfaces does
Kaboom clean?
Porcelain, ceramic and more. Always make sure to test in
an inconsipcuous area first before using.
What types of surfaces do I
have to be careful with when cleaning with Kaboom?
Copper: Clean with Kaboom, then rinse immediately and thoroughly.
Follow with a weak solution of laundry powder to prevent the copper
from reacting with its environment and re-establishing corrosion.
Chrome, Brass, Stainless Steel & Iron: Clean with Kaboom,
then rinse immediately and thoroughly. Synthetic Marble:
Clean with Kaboom, then rinse immediately and thoroughly
What surfaces should not come
in contact with Kaboom?
Fabrics, wood, frosted glass, acrylic, galvanized metal, natural
stone, marble, colored stone and colored grout.
What is galvanized metal and
how do you identify it?
Galvanized is the look of an old tin can, bright grey with large
natural "splotches"
Does Kaboom Shower Tub & Tile
kill mold and mildew?
No.
Will it remove grease?
Yes, Kaboom Shower Tub & Tile is effective on many greasy, oily soils.
Does heat and humidity play a role in the
effectiveness of the product?
Yes. As with most products, it works better and faster in warmer temperatures
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