Frequently Asked Questions from Church & Dwight
FAQ
Below you will find the answers to some of the frequently asked questions about our most popular products. If you have questions not answered on this page, please call our Consumer Relations Center at 1-800-781-7529, Monday - Friday, from 9:00 AM to 5:00 PM (ET).
When using any cleaner, it is recommended you test in an inconsipcuous area before fully applying to surfaces or items. Always follow manufacturers' cleaning instructions.
Where can I purchase your products off-line?
Our products are also available at retail stores or by phone. Place an order by telephone by calling 1-800-781-7529,
Monday - Friday, from 9:00 AM to 5:00 PM (ET).
If you have questions about our shipping costs, call Customer Service at 1-800-781-7529.
Shipping
and Handling |
| UP
TO |
STANDARD SHIPPING |
EXPEDITED |
| 3 pounds |
$4.99 |
$14.98 |
8 pounds |
$5.99 |
$15.98 |
12 pounds |
$6.99 |
$16.98 |
15 pounds |
$7.99 |
$17.98 |
18 pounds |
$8.99 |
$18.98 |
21 pounds |
$9.99 |
$19.98 |
30 pounds |
$12.99 |
$22.98 |
40 pounds |
$16.99 |
$26.98 |
60 pounds |
$22.99 |
$32.98 |
70 pounds |
$29.99 |
$39.98 |
| Over 70 pounds |
Call 800-781-7529
for shipping rates. |
Why did you change the formula?
We're always looking to enhance our products to better serve our customers and we saw this as an opportunity for OxiClean® to work even better on more types of stains such as greasy stains, grass, and more. Patent pending technology now helps the active Oxygen target surfaces and stains.
What stains does it work better on?
The new formulation works better on the following specific stains (and more):
- Grass
- Mustard
- Spaghetti Sauce
- Foundation (Makeup)
- Soy Sauce
- Salad Dressing
- Blood
- Other greasy/oily based-stains
Why does the OxiClean® have a smell?
The formula contains stain fighting ingredients, which have a naturally occurring fragrance.
Why does it suds?
The formula contains stain fighting ingredients that cause suds to form.
What purpose do the suds have?
The stain fighting ingredients that form suds in water will help remove even more stains like grass and grease.
How much should I use?
Please read the label directions for specific directions.
What temperature water do I mix it with?
OxiClean® works better and quicker in warmer water. Remember:
the hotter the water, the better. However, please read and follow clothing,
carpet, or surface manufacturer's care instructions for apropriate water temperature.
If the surface calls for cool water, mix the solution, as usual, in hot water,
then allow solution to cool to the apropriate temperature.
Should I use less in my front-loading machine?
This formulation could add to your suds level,
so let the suds level be your guide. If this formula is creating
more suds in your front-loading machine, you will need to reduce
the amount being used. Follow your machine manufacturer's guidelines.
Will the blue crystals dye my clothes/carpet etc?
No. The blue crystals are water-soluble and will
not create stains or dye clothes & carpet.
Is it safe to use in septic systems?
Yes.
How long is the solution active once mixed?
The solution is active for 6 hours once mixed.
Dispose of unused solution in a drain, disposal or toilet.
My washer instructions recommend that any laundry additive be placed in the bleach dispenser. Can I add OxiClean® crystals this way?
Not in the crystal form. Dissolve 1 scoop of crystals in warm to hot water, then add the solution to the dispenser.
What is OxiClean®?
OxiClean® is a Multi-Purpose Stain Remover in a powder form, that
is activated when added to warm or hot water. Oxygen is released,
that targets the stains, rather than fabrics, removing many tough
stains on clothing, carpet, and other water washable surfaces.
Is OxiClean® safe for the environment?
OxiClean® is readily degradable in the environment. When it is through
with a job, it breaks down into water, oxygen, and soda ash. OxiClean®
mixes with ordinary water and uses the tremendous cleaning power
of oxygen to remove stains. There are no toxic fumes. OxiClean® will
do no harm to our lakes and streams. Like all cleaning products,
however, it is not to be ingested.
Can I store OxiClean® in a sealed container once I have diluted it with water?
NO. OxiClean® solution cleans with the power of oxygen, which is
released as it works. After mixing, always keep the mixed OxiClean®
solution in an open container or a container that has a small opening
in it (like the OxiClean® mixing bottle). Sealed containers will
leak or expand, sometimes causing the container to burst. Discard
extra solution in drain or toilet after use. OxiClean® powder (unmixed
crystals) should be kept sealed and in a dry location.
How long will OxiClean® continue working after I mix it with water?
The cleaning strength of OxiClean®
will remain active for 6 hours after mixing. Dispose of unused solution
after 6 hours by pouring into a drain or toilet.
Will OxiClean® fade my colored clothing?
OxiClean® is color safe. However, not all clothing is colorfast.
OxiClean® is much safer for colored fabrics than other laundry additives
like chlorine bleach. Always remember to test for colorfastness
in an inconsipcuous area before using the product. Remember, white
actually contains all colors and thus should be tested for colorfastness
the same as other colors. Think about what happens when white light
passes through a prism...it is broken into the colors of the rainbow.
For best safety, add all powders to water before adding fabrics.
What does OxiClean® work best on?
OxiClean® works wonders for organic stains like wine, juice, coffee,
food, pet messes and more.
Is OxiClean® safe to use in my septic tank?
Yes, it is safe.
How do I use OxiClean® in my laundry?
Use one scoop per load in an automatic washing machine or up to
four scoops more for extra tough stains. OxiClean® should be added
to the washing machine with the detergent (prior to adding clothes)
when filling with hot or warm water. If washing in cold water, dissolve
the OxiClean® crystals first in about 16 oz. of hot tap water and
then add to machine.
My washer instructions recommend that any laundry additive be placed in the bleach dispenser. Can I add OxiClean® crystals this way?
Not in the crystal form. Dissolve 1 scoop of crystals in warm to
hot water, then add the solution to the dispenser.
What does Orange Glo® work best on?
Orange Glo® works best on non-wax wood surfaces. It cleans, polishes,
protects, hides minor scratches repels dust and protects against
moisture, while leaving a lasting fresh scent of oranges.
How does Orange Glo® restore wood finishes?
Orange Glo® is made with pure orange oil that acts as a solvent to
cut through grease and grime. As it works, it is actually absorbed
into finished wood surfaces to replace lost oils.
Do I need to dilute Orange Glo® to use it?
Not at all... Orange Glo® comes ready to use.
How do I best use Orange Glo® to renew wood surfaces?
Apply Orange Glo® evenly onto your finished wood surface by spraying
on a soft cloth. Be careful not to use too much. Let stand for 30
seconds then wipe off the excess with a soft, dry cloth. Re-apply
after several hours to give a deeper finish.
Will Orange Glo® help my outdoor-wooden furniture?
Orange Glo® will deep clean and condition any finished, non-wax wood
as well as remove minor scratches, and nicks. It works well on sun-bleached
outdoor furniture, making it look almost new.
Can I use Orange Glo® on my wood floors?
Orange Glo® Wood Cleaner & Polish is not recommended for use on floors
because it may make them slippery. Instead, we recommend Orange
Glo Wood Floor Polish & Cleaner for all your wood floor cleaning
needs. See product description to learn more or purchase online.
How can I remove sticky labels from glass and other hard surfaces?
Spray Orange Glo® Wood Cleaner & Polish on the sticky label and
let stand for 1-2 minutes. Rub clean with a sponge. Repeat if necessary.
What is the active ingredient in Kaboom® Shower Tub & Tile?
A proprietary organic acid salt.
Does Kaboom® Shower Tub & Tile contain acid?
No.
Is Kaboom® Shower Tub & Tile acid based?
It does not use a true acid, but an acidified salt that is more gentle than a true acid.
Does Kaboom® Shower Tub & Tile have any toxic fumes?
No.
Is Kaboom® Shower Tub & Tile toxic?
While the product does not produce toxic fumes, Kaboom® is toxic if ingested.
Is Kaboom® ammonia and phosphoric acid free?
Yes.
Does Kaboom® Shower Tub & Tile have any bleach in it?
No - and as the label says, never mix an acidic product with bleach
as dangerous fumes will result.
How do I best apply the product on a vertical surface?
Foam an area, scrub, rinse, then move to another area. Do not let
the product dry onto a surface
Is Kaboom® Shower Tub & Tile septic safe?
Yes, when used according to directions.
What type of surfaces does Kaboom® clean?
Porcelain, ceramic and more. Always make sure to test in
an inconsipcuous area first before using.
What types of surfaces do I have to be careful with when cleaning with Kaboom®?
Copper: Clean with Kaboom®, then rinse immediately and thoroughly.
Follow with a weak solution of laundry powder to prevent the copper
from reacting with its environment and re-establishing corrosion.
Chrome, Brass, Stainless Steel & Iron: Clean with Kaboom®,
then rinse immediately and thoroughly.
Synthetic Marble: Clean with Kaboom®, then rinse immediately and thoroughly.
What surfaces should not come in contact with Kaboom®?
Fabrics, wood, frosted glass, acrylic, galvanized metal, natural stone, marble, colored stone and colored grout.
What is galvanized metal and how do you identify it?
Galvanized is the look of an old tin can, bright grey with large natural "splotches."
Does Kaboom® Shower Tub & Tile kill mold and mildew?
No.
Will it remove grease?
Yes, Kaboom® Shower Tub & Tile is effective on many greasy, oily soils.
Does heat and humidity play a role in the effectiveness of the product?
Yes. As with most products, it works better and faster in warmer temperatures